Quincy here from the SketchUp Essentials customer service team!

Here's some of our more frequently asked questions to get you started!

Frequently Asked Questions

Log-In Information

Troubleshooting common email issues -

Is it possible you're trying the wrong email address? Before contacting support, try:

a different email
searching your email addresses for your welcome email
the "forgot my password" option on the login page with each of your email addresses until you get the right one

2. You can't find the login page link

go to https://thesketchupessentials.mykajabi.com/

3. You've not yet completed your registration. If none of your emails work and you have no confirmation emails in your email search (check SPAM folders), it's possible that a glitch in the system prevented you from completing your signup.

If you've checked all of those things and the reset password link didn't work for you, contact [email protected] to check your account and/or reset your password.

Update Billing Information

I need to update my billing. How do I do that?

Log in
Click your profile picture at the top right (may be a default profile image)
Click settings from the drop-down menu
On the settings page, click "billing" at the top right
Update information

Or... click this link

I need to cancel my subscription

I need to cancel my subscription. How do I do that?

Log in
Click your profile picture at the top right (may be a default profile image)
Click settings from the drop-down menu
On the settings page, click "billing" at the top left
Click the 3 dots next to your active subscriptions and select the option for "cancel this subscription"

Or... click this link

Requesting a refund

I need to request a refund. How do I do that?

Send an email to [email protected] and we'll get your refund request processed as soon as possible.